Ch195

• The item must be returned within 14 days of receiving the item.
• The item must be in an unused, resalable condition.
• The item must be returned in its original packaging.
• All original labels, tags and seals (where applicable) must be attached and intact.
• Proof of purchase will also be required.

We reserve the right to refuse a refund if the item has been worn, damaged, altered or missing its original packaging and labels, or does not meet the conditions outlined above.

Once your return has been received and inspected, any approved refund will be processed using the original method of payment. Please allow a reasonable period for the refund to appear in your account, depending on your payment provider.

If you have any questions regarding a return, please contact us either through email or give us a call before sending the item back to us.

To process a refund: send us an email at info@sakgems.co.uk with your full name, contact number, the item you are returning and why, and we will then assist you going forward.

For any faulty goods, please contact us on info@sakgems.co.uk.